Aviation is all about lessons learned. That’s not just nice talk, its the reason millions of people get on airplanes and travel around the world in near perfect safety. Airlines make a big effort to learn from mistakes. So just what is up with United Airlines, which just can’t get a handle on customer service despite the master class it gets each time it mishandles its image by manhandling its passengers? On Sunday, an unidentified traveler was hauled off a United flight from Chicago to Louisville when he refused to give up his seat so airline employees could get to work. Does anyone else see… Read More…