An important part of Japanese culture is revealed on the first page of the traveler’s Japanese phrase book. Along with how to say “hello,” “please,” and “thank you”  are the words for “excuse me” and “I’m sorry,” sentiments essential in Japan. I’m here in Japan with my sister, to attend the annual conference of the International Society of Air Safety Investigators (ISASI) and we added a few days in Tokyo to our itinerary. Not unexpectedly with travel, there is the occasional mix-up. But each time the person responsible for the error – no matter how minor – was deeply and immediately apologetic in a manner … Continue reading Japanese Teach A Lesson in Air Safety and Apologies