Posts with the tag ‘United’


After Dragging Passenger Off Plane United Characteristically Slow To React

April 10, 2017

Aviation is all about lessons learned. That’s not just nice talk, its the reason millions of people get on airplanes and travel around the world in near perfect safety. Airlines make a big effort to learn from mistakes. So just what is up with United Airlines, which just can’t get a handle on customer service despite the master class it gets each time it mishandles its image by manhandling its passengers? On Sunday, an unidentified traveler was hauled off a United flight from Chicago to Louisville when he refused to give up his seat so airline employees could get to work. Does anyone else see… Read More…


A Soprano-Like Shakedown Squeezes Smisek out of United

September 9, 2015

United’s boss Jeff Smisek resigned from the airline today, as a probe continues into whether he and other top executives agreed to provide favors for a government official in New Jersey. In a statement, United says it has been cooperating with a federal investigation and in fact, that the airline had conducted its own probe into whether David Samson of the Port Authority of New York and New Jersey demanded the airline reopen a route to Columbia, South Carolina in exchange for the go-ahead on several airport projects at Newark Liberty International Airport. As┬áreported by Bloomberg in April, the story reads like an plot from… Read More…


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